Privacy Policy

This policy describes how Brand Boost Botswana handles personal information when you use the marketplace. For an overview of applicable rights, see Data Protection in Botswana.

Information we collect

Information you provide may include your name, email address, phone number, account credentials, delivery details, orders, payment method, refund requests, reviews and communications. Shop users may provide business, staff and product information. We also process session and technical information generated when the site is used.

How information is used

We use information to operate accounts and the marketplace, process orders, arrange delivery or collection, manage payments and refunds, communicate with users, protect the service, resolve disputes and meet applicable legal obligations. Depending on the purpose, processing may be necessary for a contract, a legal obligation, a legitimate interest or based on consent, as permitted by law.

Sharing information

Order and contact details may be shared with the relevant shop and others involved in fulfilment or payment. Service providers, such as hosting and email providers, may process information to support the marketplace. We may disclose information where required by law. Shops may also process information for their own order fulfilment and legal obligations.

Cookies and external services

The site uses session cookies to support functions such as sign-in, security and shopping. Your browser may allow you to control cookies, but disabling them can affect these functions. The site also loads fonts from Google, which may receive technical information such as your IP address when your browser requests them.

Retention and security

Information is retained for as long as needed for the purposes described above, including account administration, transaction records, disputes and legal obligations. Retention periods depend on the type of information and applicable requirements. We use safeguards appropriate to the service, but no system can guarantee absolute security.

Transfers and your rights

Depending on the services used, information may be processed outside Botswana. Applicable legal requirements for international transfers must be observed. Subject to applicable law and its limitations, you may request access to, correction or deletion of your information, object to or seek restriction of processing, and withdraw consent where processing relies on consent. Withdrawal does not affect processing already lawfully carried out.

To make a request or raise a privacy concern, use the contact details in the footer below. We may need to verify your identity before responding. You may also contact Botswana's Information and Data Protection Commission about a concern.

Changes to this policy

We may update this policy as the service or applicable requirements change. The current policy will be available on this page.